General terms and conditions of sale

  1. Object

1.1 These general terms and conditions of sale govern the contractual relationship between Anima Bikes Sàrl, hereinafter referred to as “Anima Bikes”, and its customers in connection with the organisation of multi-day trips or day trips on an electric trekking bike or mountain bike, the hire of electric trekking bikes, guiding services, accommodation and catering services and tastings of local food products in Switzerland and Spain. 

  1. Booking and payment

2.1 Customers may book their services online via the Anima Bikes website “animabikes.com”. Payment can be made by bank transfer to the account CHF.

2.2 For day trips, full payment must be made at the time of booking, unless otherwise specified by Anima Bikes Sàrl.

2.3 For multi-day trips, full payment must be made at the time of booking, no later than 45 days before the departure date, unless otherwise specified by AnimaBikes Sàrl.

  1. Cancellation and refund

3.1 In the event of cancellation by the customer for daily excusions:

  • If the cancellation is made more than 72 hours before the planned date of the trip or excursion, a full refund will be made.
  • If cancellation occurs less than 72 hours before the scheduled date of the trip or excursion, no refund will be made.

3.2 In the event of cancellation by the customer for travel:

  • If cancellation occurs more than 45 days before the planned date of the trip or excursion, a full refund will be made.
  • If the cancellation occurs between 45 days and 15 days before the planned date of the trip or excursion, a partial refund (half the payment) will be made.
  • If cancellation occurs less than 15 days before the planned date of the trip or excursion, no refund will be made.

3.3 In the event of cancellation by Anima Bikes due to circumstances beyond its control (adverse weather conditions, logistical problems, etc.), customers will be informed as soon as possible and given the choice between a full refund or postponement of the trip or excursion to a later date.

  1. Responsibilities

4.1 Customers participate in trips and excursions organised by Anima Bikes at their own risk and responsibility. The company accepts no liability for any accident, injury, loss or damage occurring during the trip or excursion.

4.2 Customers must be in good health and inform Anima Bikes of any pre-existing medical condition. Each participant must be covered by insurance for civil liability, theft (in the case of hire of the electric trekking bike and/or accessories), assistance, repatriation and medical expenses. Before setting off on an excursion or trip, check with your insurer that your insurance policy covers the chosen destination and includes rescue and repatriation costs.

4.3 Customers are required to follow the safety instructions provided by Anima Bikes guides and to comply with the laws and regulations in force in the countries visited. For information, the maximum load of the bikes is 120 kg. The minimum age for riding an electric bike is 14 with an M licence (moped). From the age of 16 without a licence.

  1. Programme modification

Anima Bikes reserves the right to modify the programme of a trip or excursion in the event of force majeure or unforeseen circumstances. Customers will be informed of any changes as soon as possible.

  1. Data privacy

Anima Bikes undertakes to protect customers’ personal data in accordance with current legislation. The information collected will only be used to provide the service.

  1. Force majeure

Anima Bikes shall not be held liable in the event of non-performance or delay in performance of its obligations resulting from force majeure.

  1. Applicable Law and Disputes

These general terms and conditions of sale are governed by Swiss law. Any dispute arising from the interpretation or execution of these terms and conditions shall be submitted to the competent courts of the jurisdiction of Anima Bikes’ registered office.

By booking a trip or excursion with Anima Bikes, the customer acknowledges having read, understood and accepted these general terms and conditions of sale.

If you have any questions or require additional information, please contact Anima Bikes at the following address

  • by email: info@animabikes.com.
  • by postal mail: Anima Bikes Sàrl, c/o Marie Laure Scherler, Chemin de la Violette 8, CH-1030 Bussigny, Switzerland

Last update: July 2024.

All rights reserved © Anima Bikes Sàrl